Privacy Policy

Important Notice Regarding Text Messaging Data

Steven Cooper Turnkey LLC DBA Steven Cooper Real Estate ("we," "us," or "our") does NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services.

All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information

• Name, email address, phone number, physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information

• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

2. How We Use Your Information

• Providing and improving our real estate services
• Processing transactions and payments
• Communicating with you about your inquiries, appointments, listings, and updates
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates regarding real estate transactions or inquiries.

Opt-In & Consent

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state laws

Opt-Out Instructions

• You can cancel SMS notifications at any time by replying "STOP"
• You will receive a final confirmation message
• No further messages will be sent unless you re-opt in
• All opt-out requests are processed promptly

Message Frequency & Content

• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent

Help & Support

Reply "HELP" for assistance or contact us at:

Email: steven.c.cooper@exprealty.com

Phone: +1 678-595-4476

Customer support is available during regular business hours.

Carrier Information

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors in support services (such as SMS delivery platforms or customer service providers) is permitted strictly for operational purposes.

All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties outside of SMS service providers required to deliver messages.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may share information with:

Service Providers

• Third-party vendors assisting in operations (e.g., payment processing, scheduling platforms, CRM systems)
• SMS aggregators and providers solely to deliver messages you have consented to receive

All service providers are contractually obligated to maintain confidentiality and security.

Legal Compliance

• When required by law or legal process
• To protect our rights or respond to lawful requests

Business Transfers

In the event of a merger, acquisition, or sale of assets, your data remains protected under this Privacy Policy.

All the above categories exclude text messaging originator opt-in data and consent, except for aggregators and providers necessary to deliver SMS services.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards, including:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments
• Employee training on data protection
• Breach notification procedures in accordance with applicable laws
• Secure backups and disaster recovery systems

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze site traffic and user behavior
• Remember preferences
• Improve website functionality
• Measure service effectiveness

You may control cookies through your browser settings. Disabling cookies may limit some website features.

7. Your Rights & Choices

You have the right to:

• Access, update, or request deletion of your personal information
• Opt out of marketing emails via the "unsubscribe" link
• Opt out of SMS messages by replying "STOP"
• Request information about how we process your data
• Withdraw consent for future communications
• File a complaint with a regulatory authority if applicable

To exercise these rights, contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. This Privacy Policy applies only to information collected by Steven Cooper Turnkey LLC DBA Steven Cooper Real Estate.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website with the updated effective date. For significant changes, we may provide additional notice via email or website announcement.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact: